, analyze and initiate appropriate actions to resolve employee concerns. Manage the financial issues for the People and Culture...
, and email Help customers resolve issues and answer questions efficiently Make every interaction count with empathy, patience...
and resolve OSI Layer 1-2 issues across active fiber infrastructure, transmission and IP/MPLS networks Open, manage, and escalate...
and resolve OSI Layer 2–3 issues across transmission and IP/MPLS networks. Act as an escalation point for L1 engineers, assisting...
with internal teams to resolve cases quickly and efficiently. Consistently meet performance targets and quality standards...
Technical experience implementing SAP and/or Add-on Solutions Ability to troubleshoot and resolve technical issues caused when...
and solution-focused. Technical Assistance on-site (80% annual journey) and remote (20% annual journey) to resolve the incidents...
and solution-focused. Technical Assistance on-site (80% annual journey) and remote (20% annual journey) to resolve the incidents...
) to understand their needs and translate them into platform configurations. Monitor platform performance, resolve issues...
. Collaborate with technical teams to resolve client issues and support implementations. Report to leadership and contribute...
with internal teams to resolve cases quickly and efficiently. Consistently meet performance targets and quality standards...