of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic.... · Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment...
routing, and customer community portals. Proven experience with telephony integrations, CTI implementations, and contact... business thinking to drive digital transformation initiatives. The candidate will lead solution design, mentor junior team...
routing, and customer community portals. Proven experience with telephony integrations, CTI implementations, and contact... business thinking to drive digital transformation initiatives. The candidate will lead solution design, mentor junior team...