managing and optimizing AI and CRM systems, particularly Sierra AI and Zendesk, to ensure seamless integration across customer... AI-driven workflows and automations in Sierra AI and Zendesk, ensuring efficient and accurate customer issue resolution...
concepts to a non-technical audience Experience with support tools such as Zendesk, Intercom, or similar platforms...
and/or ticketing environment such as Readme or Zendesk Work Environment This job operates in a hybrid, office environment 3 days...
tools. Proficient in customer service ticketing tools (Zendesk). Strong relationship-building and interpersonal...
system workflows across the Policy Management System (PMS), Close.io, and Zendesk in partnership with Sales, Service...
system workflows across the Policy Management System (PMS), Close.io, and Zendesk in partnership with Sales, Service...
support systems such as Zendesk or Hubspot is not a requirement, but it is definitely a strength that we’d value. Proficiency...
. Assume ownership of challenging issues and escalate as required. Manage tickets on the RPM Ticketing system (Zendesk...
: ticketing (Zendesk, Salesforce Service Cloud), phone, chat, CRM, WFM Contribute and influence the firm’s self-service portal... (outsourcing, M&A integration, CRM migrations) Technical & Analytical Skills Expert knowledge of support platforms: Zendesk...
integrations Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk) Existing knowledge...
tool for the job. About this role As Udemy transitions from Zendesk to Salesforce Service and Experience Clouds...
with LMS, QA, and KB tools (e.g. Klaus, Zendesk Knowledge) Excellent facilitation, coaching, and communication skills Fluent...
like Zendesk or Jira. Excellent English communication skills (written and verbal). Availability to work M-F: 7-4 PM CT, 8-5 PM CT...
, ServiceNow, Zendesk, or similar. Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja...
systems, and the ability to read and write SQL. Previous use of Zendesk, Slack, ServiceCloud, Google, Jira, Zendesk, Intercom...