Job Description Zendesk CX Acceleration SWAT Team - Technical Architect Zendesk is seeking a seasoned Technical... for Zendesk customers that are needing our help to ready themselves for using AI. The ideal candidate brings deep technical...
Francisco, CA or Madison, WI About Zendesk: At Zendesk we’re on a mission to simplify the complexity of business and make it..., and more helpful. Job Summary: Zendesk is seeking a strategic legal partner to join our Global Employment Legal team as Counsel...
schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built... us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst...
schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built... us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst...
Job Description Zendesk is seeking a dynamic and experienced Director of IT Customer Service and Support to lead... collaboration across diverse teams and geographies. This role will also own the technological implementation of Zendesk...
, questions, and comments promptly using the Zendesk ticketing system. Managing and resolving issues efficiently is essential...
Management (ITSM) concepts and platforms, preferably Freshworks or similar (ServiceNow, Zendesk, Jira Service Management...
, Zendesk and CRM Excellent customer service delivery – demonstrated empathy, patience and understanding in stressful customer...
(or equivalent industry experience) Proven creative problem-solving approach and strong analytical skills Experience with Zendesk...
. Assume ownership of challenging issues and escalate as required. Manage tickets on the RPM Ticketing system (Zendesk...
: ticketing (Zendesk, Salesforce Service Cloud), phone, chat, CRM, WFM Contribute and influence the firm’s self-service portal... (outsourcing, M&A integration, CRM migrations) Technical & Analytical Skills Expert knowledge of support platforms: Zendesk...
roles. Strong familiarity with using CRMs like Zendesk or Salesforce. Technical know-how - you're comfortable interfacing...
location is onsite. Preferred Requirements: Corrigo experience. MCIM / Salesforce experience. Zendesk experience...
with a ticket system (we use Halo). Other examples: Zendesk, ZOHO CRM, ServiceNow, etc. CompTIA A+ certification (preferred...
tickets on the RPM Ticketing system (Zendesk) and maintain RPM SLA. This includes response times, CSAT score, and low request...
, Qualtrics, Medallia, Zendesk, HubSpot). Configure and customize CX applications to align with business goals and customer...
and contractors. Preferred Requirements: Corrigo Experience. MCIM / Salesforce Experience. Zendesk Experience. Service...
, Salesforce), support systems (Zendesk, Intercom), or project management platforms (Notion, ClickUp, Asana). Experience...
and optimizing CRM, helpdesk, or contact center platforms (e.g., Zendesk, Gorgias, Salesforce Service Cloud). Experience developing...