for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst... and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst...
, requiring regular updates to the business and through the service desk. The team's responsibilities will be closely integrated... and 3rd line support and troubleshooting to resolve network issues. Adhere to established configuration and change...