The Technical Writer supports IT Operations by creating, maintaining, and managing technical documentation for help desk, infrastructure, and enterprise IT systems. This role ensures that documentation and knowledge resources are accurate, ...
The Senior Systems Administrator is responsible for managing and maintaining the IT infrastructure, ensuring the secure, reliable, and efficient operation of all systems. This role includes overseeing the deployment, configuration, and supp...
The Virtualization Administrator II is responsible for managing and maintaining the agency’s virtualized IT infrastructure across on-premises and cloud environments. This role ensures the stability, performance, and security of VMware, Hype...
The ServiceNow Administrator is responsible for the configuration, maintenance, and daily operation of the agency’s ServiceNow IT Service Management (ITSM) platform. This role ensures that ServiceNow effectively supports the agency’s help d...
The Senior Firewall Administrator is responsible for the design, configuration, administration, monitoring, and troubleshooting of the agency’s enterprise firewall and network security infrastructure. This role ensures that the network peri...
The Tier 1 Agent serves as the first point of contact for all IT-related inquiries and incidents through the OneStop Help Desk. The agent provides initial troubleshooting, incident resolution for routine issues, and ensures accurate logging...
The Program Manager serves as the senior contractor representative and is responsible for the overall management, direction, and execution of the IT Operations contract. This key leadership role ensures the successful delivery of services a...
The Senior Virtualization Administrator is responsible for the management, optimization, and evolution of the agency’s enterprise virtualized infrastructure. This role ensures high availability, performance, and security across on-premises ...
The Senior Network Engineer is a key technical expert responsible for designing, implementing, and maintaining the agency’s enterprise network infrastructure. This role focuses on the stability, performance, and security of LAN, WAN, wirele...
The Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX; Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/softw...
The Microsoft Administrator II is responsible for managing and maintaining the agency’s Microsoft-based IT infrastructure. This role ensures secure, reliable, and efficient operation of enterprise Microsoft environments including Windows Se...
The Microsoft M365 Administrator is responsible for managing and maintaining the agency’s Microsoft 365 (M365) environment to ensure its secure, reliable, and efficient operation. This role focuses on the deployment, configuration, and ongo...
The Configuration Manager is responsible for establishing, maintaining, and controlling the configuration management process for IT systems and services. This role ensures that all IT assets, baselines, and configuration items (CIs) are acc...
The Help Desk Manager is a key leadership role responsible for managing and directing all IT Help Desk operations for the organization. This position ensures the efficient handling of IT service requests across Tier 1, Tier 2, and escalatio...
The Network Administrator II is responsible for supporting the agency’s enterprise network operations, ensuring secure, reliable, and efficient performance of LAN, WAN, wireless, VoIP, data center, and software-defined networking (SDN) envi...
As the Helpdesk Support (Senior) (NSGB) you will act as a model of customer service excellence to all organizational staff members for the government. You will be responsible for participating as part of a team of highly qualified professio...