The Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA...). They are critical in bridging the gap between initial help desk triage and Tier 3 engineering support. Key Responsibilities · Incident...
Help Desk. The agent provides initial troubleshooting, incident resolution for routine issues, and ensures accurate logging... coursework preferred. 1–2 years of prior IT help desk, call center, or desktop support experience. · Technical Skills...