-users who are having any problem with Froedtert Health’s Epic System. The Epic Service Desk has the responsibility... ticket queues assigned/unassigned. The Epic Service Desk also assists the IT Service Desk in overflow calls for basic...
appropriate support groups Maintains ownership of Incidents or Service Request, ensuring status update and resolution according... to SLAs Follow the escalation process Provide input to Service Desk Management regarding Continuous Improvement...
Genesis10 is seeking a Level 1 Service Desk Agent (100% Phone Support) for a 3 month contract position... and customer-focused Level 1 Service Desk Agent to join our IT support team. This role is dedicated to 100% phone-based support...
+ years of experience in an on-site IT support or service desk role Knowledge of IT ticketing system and common IT procedures...What You'll Do: Provide first-line technical support to employees, including senior and executive leadership...
corrective action. Provides Level-1 Service Desk support to FRMC system users, including Medical Center management... in this growing area along the beautiful shores of Lake Erie. Work/life: You will find support to help you manage your personal life...
in critical thinking using logic and reasoning.Experience required3 to 4 years of Customer Service and/or Help Desk...:3 to 4 years of Customer Service and/or Help Desk experienceSQL and querying experienceMicrosoft office experience...
and reasoning. Experience required 3 to 4 years of Customer Service and/or Help Desk experience Education Required High... of Customer Service and/or Help Desk experience SQL and querying experience Microsoft office experience...
Job Description **This is not a Help Desk/Desktop support position** The Mayor's Office of Contract Services (MOCS... operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS...
in the Service Desk call logging system (Track-IT). Maintain a high degree of customer service for all support queries... and adhere to all service management principles. Provide basic in-house training in MS Office applications. Publish support...
with Wipro's Service Desk objectives ͏ Do 1. Be responsible for primary user support and customer service a. Respond... first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line...
with Wipro's Service Desk objectives ͏ Do 1. Be responsible for primary user support and customer service a. Respond... first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line...
and installations. Support the use of audio-visual equipment in conference rooms. Provide “white glove” level of service at all times... desk support experience in a Microsoft environment. Excellent working knowledge Windows 10/11 and the suite of Microsoft...
Job Description: The Service Desk Analysts primary responsibility is to resolve technical issues and provide prompt... issues to higher-level support, if necessary - Incident Management - Record and track incidents and service requests...
: - Proficiency in help desk support, Windows troubleshooting, and technical support. - Strong phone and communication skills...Job Description: Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment...
Job Description: JOB OVERVIEW Under supervision, the Service Desk Agent I will be responsible for resolving issues... the implemented ITSM processes and tools to provide service to internal customers. The Service Desk Agent I should assist...
Technician in Dallas, TX. As a Service Desk Technician, you’ll be the first line of support for our employees... support or Service Desk experience Strong knowledge of Windows OS, Microsoft 365, MS Teams, and endpoint hardware (laptops...
Our client is seeking Service Desk Analysts to provide IT support for a client based in the greater Washington, DC area... and software. Document and manage customer requests using ticketing systems. Provide exceptional customer service and technical...
Desktop Support Analyst within the Owens & Minor Global IT End User Experience Team. Provides technical support... and mindset driven by continual service improvement techniques. Provide Technical Support: Answer and resolve endpoint migration...
Support Analyst within the Owens & Minor Global IT End User Experience Team. Provides technical support and troubleshooting... by continual service improvement techniques. Provide Technical Support: Answer and resolve endpoint migration-related requests...
: Experience in a technical support or customer service role preferred Bachelor's degree, technical degree or certifications... interaction with high attention to detail and accuracy Update all tickets according to Service Level Agreements (SLA) Understand...