- Supervise and lead a team of telecallers to ensure performance targets are met.- Monitor daily calls and ensure high-quality customer interaction and conversion.- Assign tasks, track progress, and report team performance to management.- H...
recruit, mentor, and drive the individual Process SMEs to ensure cross sector, cross region, and cross process alignment... in a Shared Service Centre of a multinational corporation or BPO. Experience in a Global Account to Report function of a large...