a key role in the whole business success. The team will support in the background the whole Customer Service Organization... Requisition ID: 136846 Alternative Locations: Function: Customer Service...
Job Description: Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: * 1...) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets...
. They are also accountable for system reliability, resiliency, scalability and reducing time to market by striving to improve end to end service... health leading to performance degradation or service outages. The position requires the flexibility to take a holistic...
/ MSc/ MCA qualification or equivalent ii. Certification on the latest track of Microsoft iii. ITIL Certified..., to provide the most effective solutions to customer issues. · Incident Management: Resolve single and cross technology...