to visualize current workflows. Design and propose improvements to streamline operations. Solution Development Build... looking for opportunities to continuously improve the mSOPs solutions. You will act at the interface between the CX team and product...
flows to visualize current workflows. - Design and propose improvements to streamline operations. - Solution Development... CX team and product and engineer sides. And ensure that the processes and automations we build are addressing the right...
, leveraging listening tools to monitor interaction quality, track CX metrics, and identify opportunities to mitigate reputational... risks for the brand. The ideal candidate will possess a strong analytical background, experience in customer operations...
-Hybrid Team Overview: We are looking for a Quality Assurance Senior Analyst that is responsible to build and maintain... Responsibilities: Monitoring our BPO operations to ensure we are providing world-class customer service, conforming to company...