The primary role of the CX Quality Specialist Bilingual is to work with the training and quality team to support... Contact Center and Client Teams training activities as well as monitor and analyze the overall quality of all multichannel...
The primary role of the Quality Assurance Specialist is to work with the training and quality team to support Contact... Center and Client Teams training activities as well as monitor and analyze the overall quality of all multichannel customer...
, the CXM is assisted indirectly/directly by another Training Specialist and/or Supervisor. The Training Specialist... prepare them for their positions and North End career and/or cross-department roles. Use trending data from the Quality group...
career and/or cross-department roles. Use trending data from the Quality group in CX, Operations, and other functional areas...This is an entry level role for our Training Specialist (or Trainer) whom will report to the Customer Experience...