Deep understanding of Amazon Connect architecture and core components.(Need Strong Exp) Experience designing... and configuring Contact Flows, routing profiles, queues, and agent hierarchies. Knowledge of Amazon Connect telephony, call recording...
(Node/Python) Conversational UX skills NLU tuning & utterance optimization Integration experience (API, Connect, apps...) Amazon Connect IVR knowledge LLM/Bedrock bot experience Backend integration experience Understanding of other AWS services...