Customer Escalations Specialist Overview: This role is responsible for resolving escalated customer concerns... and external partners. Required Skills: Experience handling escalation calls and conducting root cause analysis. Proficiency...
are researched and resolved. The Specialist will work in an extremely high volume, fast paced and multi-tasking environment... and take ownership for commercial and residential escalated customer requests received multiple channels. The Specialist is accountable...
and industry relations; and adhere to key performance indicators as well as both internal and regulatory service levels. The..., regulatory bodies, BBB, LDCs). Skills escalation calls, root cause analysis, microsoft office suite, regulatory agency...