of experience in contact centre operations, workforce management, or operational excellence roles. Expertise in capacity planning..., workforce management, and process optimization. Strong understanding of contact centre technologies (e.g., IVR, CRM, Chatbots...
Job Title Section Manager – Regional Customer Contact Center Department Customer Excellence – (CQ) Function Section... outsourced team of Regional Customer Contact Center (RCCC) agents and agency to support delivery of seamless customer experience...
We are looking for a Call Center Team Leader to oversee the daily operations of our customer service team and ensure...) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff...
just for you! We're seeking an Area Manager to join our dynamic Fulfillment Center/Sort Center/Delivery stations.... Our Fulfillment Centers are at the heart of Amazon's rapidly growing Operations network: they're where we manage our fast-moving...
-brand contact center, supporting all maisons to deliver a seamless, luxury-grade customer experience. This role combines.... Transition & Change Management Lead transitions for new maisons, markets, or services into the call center ecosystem. Oversee...
across all fulfillment systems, providing operations teams with the expertise and processes needed to achieve operational excellence at scale...Description Lead comprehensive tech roadmap implementations as an Ops SME Tech Program Manager for Amazon's Quick...
, HRMS, contact center, data platforms. Establish systems for workflow automation, alerts, monitoring, real-time reporting... process design and operational excellence, automation tools and workflow platforms, organizational design, KPI frameworks, OKR...
of Operations The Director of Customer Experience & Care will lead the transformation of Careem's customer care organization.... Familiarity with leading AI & CX technologies such as Salesforce Einstein, Google Cloud Contact Center AI, or equivalent ticketing...
it's streamlining operations, enhancing customer experience, or reimagining internal systems - we want people who can... (Food, Quik, Pay, etc.) to analyze contact drivers, disposition trends, and pain points to identify automation and process...