this job This job is a member of the Global Reservations Team within the Global Contact Centers and Service Recovery Division. Responsible for the... management of a team of customer service representatives in a contact center environment dedicated to assisting customers...
. Establish and maintain a robust feedback loop between AAdvantage Customer Service, Reservations, and AAdvantage teams to drive... into actionable enhancements Proven ability to partner across AAdvantage Customer Service, Reservations, and AAdvantage teams...
at all levels within Customer Experience, Reservations and Service Recovery Provide a team of analysts with structure, support... this job This job is a member of the Contact Center Planning, Analysis and Operations Team within the Customer Experience Division, which is at the...
, hospitality-driven role, you'll warmly welcome guests and crew members with professionalism, care, and a genuine commitment... array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering...