requirements for the role: 6+ years of work experience with most recent experience in a senior Customer Success, account...About the role: Our Strategic Customer Success Managers pick up where our Services team leaves off, working closely...
key client metrics to achieve client/company objectives Contribute towards new account implementation or guided... preferred. Advanced degree a plus 7-13 years of work experience in a Customer Success role Experience working in Fortune 500...
referrals, case studies, and testimonials. 2+ years in a customer-facing role (Customer Success, Account Management... stakeholders and decision-makers. Build multiple champions at each account. Act as the voice of the customer internally...
insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success... on track Partner with broader account teams (account executives, solution engineers, leaders) to achieve key targets (NRR, GRR...
insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success... on track Partner with broader account teams (account executives, solution engineers, leaders) to achieve key targets (NRR, GRR...
of strategic joint success plans with clear objectives, milestones, and measurable KPIs. Contribute to the customer's P2V... significant service milestones, such as upgrades, new releases, and new features. Collaborate with customer-facing account teams...
of strategic joint success plans with clear objectives, milestones, and measurable KPIs. Contribute to the customer's P2V... significant service milestones, such as upgrades, new releases, and new features. Collaborate with customer-facing account teams...
) to resolve issues efficiently. Monitor key customer success metrics, such as health scores, usage trends, and retention... in Customer Success, Account Management, or B2B Client Engagement. Experience working with mid-market customers, particularly...
) to resolve issues efficiently. Monitor key customer success metrics, such as health scores, usage trends, and retention... in Customer Success, Account Management, or B2B Client Engagement. Experience working with mid-market customers, particularly...
account management, sales engineering, or similar role responsible for driving customer success and product/service adoption... with trusted, proven technology in each major category. The Customer Success Organization focuses on ensuring our customers...
account management, sales engineering, or similar role responsible for driving customer success and product/service adoption... with trusted, proven technology in each major category. The Customer Success Organization focuses on ensuring our customers...
Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers... are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success...
Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers... are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success...
Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers... are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success...
and working toward resolutions. What You Have: 5+ years in a customer success or adjacent roles (support, account management...Who You Are: You have 5+ years of Customer Relationship Management experience under your belt...
: - Serve as the primary relationship manager for key US-based clients, ensuring seamless communication and exceptional client.... - Strong academic record throughout education. Work Experience: - 6+ years of experience in Key Account Management, B2B Sales...
of best practice solutions aligned with customer goals and objectives. As the account quarterback, establish and supervise the customer... that maximize their desired outcomes. Regularly review and provide customer health data to identify trends and opportunities...
and experience. 4+ years of experience in account management, outside sales of customer service with the ability to work...Overview: Customer Satisfaction: Be responsible for ensuring high levels of customer satisfaction and retention...
a high level of customer focus within the team. Build expertise in key technical, functional and professional skills. Keep... combination of relevant education and experience. 4+ years of experience in account management, outside sales of customer service...
sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products... and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies...