POSITION OVERVIEW The Customer Support Tier II – Caliber role is responsible for the ongoing technical support.... This role will be a team resource for questions and critical issues. The ideal Customer Support Tier II - Caliber candidate...
’s Information Technology Department, providing Tier-1 and Tier-2 technical support to 28 library branch locations. Assist DPL’s IT... Service Operations team by providing phone, remote-takeover, IM, and in-person support to deliver award-winning customer...