Director, WFM The WFM Director provides vision and leadership to the Results organization in areas of Real Time.... We are looking for someone who has: 4+ years of supervisory experience. Previous Contact Center WFM experience. High proficiency with computers...
, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement... and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues...
, you'll analyze forecast variances, optimize operational processes, and ensure delivery against ambitious director level... our customer trust operations. Key job responsibilities The ideal candidate should possess strong Workforce Management (WFM...