procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager... guidance on basic technical topics to Tier 1 technicians. Provide onsite technical support to the client when requested by the...
to the End User Support Technician Tier 4 or the Technical Account Manager. Documents and monitors service requests to ensure... and 2 technicians. Provides training and coaching and acts as an escalation point for Tier 1 and 2 Support Technicians...