Digital Banking (Online & Mobile Banking, Website, Digital Wealth Applications, Tablet Banking & CRM, Genesys IVR, IVR... business decisions. Identify agent processes that can be automated on the Genesys IVR Develop and maintain data models...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
in transitions, client onboarding, implementations, or large-scale operational setups. Expertise in CRM and CX platforms (Genesys...
, Excel, SQL) Strong understanding of CRM systems, preferably Salesforce and Genesys platforms Knowledge of app development...
. Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys). Exceptional communication...
: Any Job Type: Full-time Key Responsibilities Attend all aftersales calls, emails, and customer inquiries via the Genesys platform Log... inquiries via the Genesys platform Log in punctually to handle incoming calls within KPI and SLA requirements Monitor Hertz...
Genesys platform to attend to incoming customer calls within department KPI and SLA. Constantly monitor the Hertz Customer... Services Inbox on the Genesys platform to respond to incoming customer emails within department KPI and SLA. Meet and greet...
, Genesys) and system integration. Experience with regulatory compliance, particularly within the banking sector (UAE banking...
. Demonstrated success in building high-load telephony systems from scratch. Hands-on experience with Genesys platforms...; any Genesys certification is required. Technical Skills: Deep knowledge of networks and VoIP protocols. Familiarity...
, and validating integrations across platforms such as Genesys, CRM, AI/NLP systems, and cloud environments. The ideal candidate... including: Genesys platform setup and multichannel enablement CRM integration and data flow design AI and NLP platforms...
Genesys Cloud, Kore.ai, Dynamics 365, Azure OpenAI, HIVE analytics, and multi-cloud (Azure and AWS). Location: UAE Location... scope covers Genesys CCaaS, conversational AI, CRM, analytics, and multi-cloud infrastructure with high availability...