Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
representative calls to the appropriate Customer Service Representative or department. Use the Genesys call management system... experience required. Genesys experience preferred. Proficiency in Microsoft Office Suite (Outlook, Excel, Teams, Word...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
Analyst/Administrator serves as the primary administrator and subject matter expert for the Genesys Cloud platform, supporting..., and user adoption of Genesys technology to enhance customer experience, operational efficiency, and business continuity...
like SAP, Genesys and other internal and third-party applications. This role is instrumental in delivering structured...
and manages CCaaS platforms (e.g., NICE CXone, RingCentral, Five9, Genesys, AWS Connect) Leverages Omnichannel tools (voice...
service and helpdesk applications (CRM, Genesys, etc.). Experience with cloud platforms such as AWS, Azure, or Google Cloud...
and telecommunications technologies, i.e., Genesys Cloud, Cisco, Avaya, Zoom, faxing solutions, etc. Designs, develops, implements... include supporting and managing the enterprise-class Cisco network environment, SDWAN, Cloud Genesys Contact Center, Zoom...
across seamless customer journeys powered by Genesys and Salesforce for intelligent engagement. Harness creativity to ideate...
will be performed using a wide variety of tools but mainly using Google Dialogflow, Genesys Cloud, & MERN Stack (Mongo, Express JS...
technology stack (e.g., Salesforce Service Cloud, Zendesk, Genesys, Intercom, conversational AI/ML, WFM, QA tools). Exceptional...
platforms (e.g., Genesys, NICE, Amazon Connect, Salesforce, Verint) and how they support strategic transformation. · Excellent...
with enabling platforms such as Genesys, NICE, Salesforce, or Amazon Connect is beneficial but not required. Exceptional...