Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy... with CDC standards and federal guidelines. Tools & Technologies: - SKPI - Performance metrics and KPI tracking - Genesys...
, Outlook, and more. The Voice Team, within WCS, leads the telephony strategy globally, leveraging Microsoft Teams and Genesys...
of Delta’s product lines desired Systems proficiency (SAP, Salesforce, and MS Office) Genesys Phone system experience...
of workforce management experience in a call center environment. Proficiency with WFM software (Genesys Cloud, Verint, Kronos...