Title: Quality Assurance Analyst II – Genesys Cloud IVR Location: Detroit, MI / Charlotte, NC (3-days onsite, 2-days... Quality Assurance Analyst II – Genesys Cloud IVR will: Create a culture that motivates teams to ensure zero defects...
Immediate need for a talented Genesys Developer. This is a 12+ months contract opportunity with long-term potential... Experience: Key Skills; Genesys, Pure Engage, contact center, IVR, Clud . Genesys Secondary : Cloud computing . NICE, Virtual...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
, Transfer Center, Bed Placement, Voalte, Genesys, and Teams to keep care moving smoothly. 💡 What You’ll Do Triage calls...
including Epic, Transfer Center, Bed Placement, Voalte, Genesys, and Teams to keep care moving smoothly. 💡 What You’ll...
program. This role is responsible for migrating on-premises Nuance IVR systems to the Genesys Cloud platform, overseeing... projects are essential. Certifications such as PMP or Agile are preferred, along with familiarity with Nuance IVR and Genesys...
Candidate Ranking (in order of preference) Candidates with Genesys Cloud IVR migration experience Candidates... with cloud migration experience (non-Genesys platforms such as Nuance, Cisco, etc.) Candidates with any call center...
for integrations. Knowledge of workforce management and quality monitoring tools. IT certifications (e.g., CCNA, AWS, Genesys, Avaya...
or those starting their IT careers to learn and grow in a collaborative environment. You'll support the Genesys Cloud CX platform... configuration and basic maintenance of Genesys Cloud CX solutions (call routing, IVR, digital channels). Help monitor system health...
. We are seeking a skilled professional with extensive experience in Genesys contact center solutions to contribute to our innovative... & Qualifications 10 years of development and implementation experience with Genesys contact center solutions (On-premise and Cloud...
of development and Implementation experience with Genesys contact center solutions On-premise and Cloud Configure and troubleshoot... Genesys software and hardware components Integrate Genesys with Third-party applications and Systems Strong experience...
Transfer, Deposit Systems, Stored Value, Sprint, Genesys, other banking systems General Description of Available Benefits...