Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
(Genesys). Exceptional verbal and written communication skills, with the ability to articulate complex information clearly...
to apply. System experience: CCaaS Platforms: NICE CXone (preferred), Genesys Cloud, Five9 Conversational AI: Cognigy (preferred...), Google CCAI, Amazon Lex, Microsoft Bot Framework Workforce Management: NICE IEX (preferred), Verint, Genesys WFM, Calabrio...
to apply. System experience: CCaaS Platforms: NICE CXone (preferred), Genesys Cloud, Five9 Conversational AI: Cognigy (preferred...), Google CCAI, Amazon Lex, Microsoft Bot Framework Workforce Management: NICE IEX (preferred), Verint, Genesys WFM, Calabrio...
Understanding: Familiarity with contact-center workflows, CRM/ticketing tools (Salesforce, Genesys, etc.), and LLM-driven automation...
. · Proficiency with telephony platforms such as Five9, Genesys, NiCE, TalkDesk, or Zoom Contact Center. · Excellent communication...
Bilingual Spanish is preferred Genesys experience is preferred Why Join Our Team Ascension Seton, based in Austin, Texas...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
experience 2+ years of experience in a professional services environment Experience with Avaya, Cisco, Microsoft, or Genesys...
., Genesys CTI, EMR/EHR, middleware) and applying agile, DevOps, and release management practices Additional and Preferred...
, Genesys, Avaya, etc.) and enterprise systems - Design and implement voice quality monitoring, fraud detection...
. Proficiency in Microsoft Teams (Teams Phone, Direct Routing) and VoIP systems. Hands-on experience with Five9 CCaaS (Genesys...