rate exceeds 25%. Job Description The Genesys Cloud CX Test Leader is responsible for defining, leading, and executing... the testing strategy for Genesys Cloud CX implementations and enhancements across enterprise contact center environments...
professionals, and our annual growth rate exceeds 25%. Job Description The Senior Genesys CX WFM Engineer will play a key role... in a large Genesys Cloud CX environment, supporting multiple clients and business units within a large enterprise. This role...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
. · Comfortable with web-based and cloud software (SaaS). · Excellent communication skills · Hands-on experience with Genesys Cloud...
and implement solutions: Design scalable CCaaS architectures leveraging platforms like Genesys Cloud CX, NICE CXone, Five9, Amazon... (Genesys Cloud CX, NICE CXone, Five9, Amazon Connect) plus CRM integration. Technical skills: SIP/telephony, IVR/IVA design...
) into vision and direction for the GCC. This role will help drive the adoption of the current toolset, Genesys Cloud CX..., or related Preferred: Genesys Cloud CX experience preferred, but other CCaaS solution experience considered SAFe Agile...
) into vision and direction for the GCC. This role will help drive the adoption of the current toolset, Genesys Cloud CX..., or related Preferred: Genesys Cloud CX experience preferred, but other CCaaS solution experience considered SAFe Agile...
(Genesys, Vertex AI, Azure, Copilot Studio, OpenAI). Typical Day in Role: Assess new automation use cases and recommend... across platforms such as Genesys Cloud, Vertex AI, Azure, Copilot Studio, and OpenAI. Manage roadmap execution, prioritization...
, Active Directory, Microsoft Office Suite, Azure, Genesys Cloud Talented at installing and configuring hardware & software...
in analytics, reporting, and visualization. You will also gain hands-on experience with Genesys, an innovative speech analytics... tooling (Scikit-learn, Xgboost, Tensorflow, Pytorch, Spark ML, etc) Experience with telephony data (Avaya, Genesys) and WFM...
in analytics, reporting, and visualization. You will also gain hands-on experience with Genesys, an innovative speech analytics... tooling (Scikit-learn, Xgboost, Tensorflow, Pytorch, Spark ML, etc) Experience with telephony data (Avaya, Genesys) and WFM...
platforms (e.g., Salesforce, NICE, Genesys) is considered an asset What You Bring to the Team Strong analytical and problem...
platforms (e.g., Salesforce, NICE, Genesys) is considered an asset What You Bring to the Team Strong analytical and problem...
Senior Test Analyst to support the implementation of the Genesys Cloud CX Contact Centre as a Service (CCaaS) solution... across Genesys Cloud CX and Verint platforms. Support User Acceptance Testing (UAT) coordination and resolution of reported issues...
QA Test Analyst to support the implementation of the Genesys Cloud CX Contact Centre as a Service (CCaaS) solution..., regression, integration, and UI testing across Genesys Cloud CX and Verint platforms. Support User Acceptance Testing (UAT...
-oriented Senior Test Analyst with 7+ years of QA experience to support the implementation of the Genesys Cloud CX Contact..., and user interface (UI) testing across Genesys Cloud CX and Verint platforms. Support User Acceptance Testing (UAT...
-oriented QA Test Analyst with 5+ years of QA experience to support the implementation of the Genesys Cloud CX Contact Centre...) testing across Genesys Cloud CX and Verint platforms. Support User Acceptance Testing (UAT) coordination and resolution...
’s degree in Computer Science, Information Technology, or a related field, or equivalent experience Knowledge of the Genesys... Cloud platform. Knowledge of contact centre solutions or product suites from vendors such as Genesys, NICE, AWS...
reasoning Configure Web applications with Avaya/Genesys Telecom solution using Pega Call CTI (Computer Telephony Integration...
/Genesys Telecom solutions using PegaCall CTI software Ability to provide innovative solutions to complex business needs...