Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted... by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built...
Excel and customer service platforms (e.g., Zendesk, Gorgias, Salesforce). Detail-oriented with a focus on accuracy...
mapping tools (e.g., Clarity,), and A/B testing platforms. Experience with CRM tools, Gorgias, and other DTC eCommerce tools...
Do Lead Operations: Manage order flows (Shopify, NetSuite, Salesforce, Gorgias, Loop Returns), escalations, and service KPIs...
, Salesforce, Gorgias, Loop Returns), escalations, and service KPIs. Own Salesforce Rollout: Drive setup, customization...
with Gorgias and Recharge preferred. Customer-First Mindset: Deep empathy for customers, with a strong bias for action to resolve...
-on, problem-solving mindset with excellent judgment Experience with tools like Gorgias, Zendesk, or similar Familiarity...