Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results... and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests...
of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay... and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction...
for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the... if a system fails or issues occur. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service...