Job Description: Summary NetImpact Strategies is seeking an experienced Help Desk Manager to oversee and optimize... Help Desk operations for all support tiers. You will manage ticket queues, enforce OneStop SLAs and processes, and leverage...
The Help Desk Manager is a key leadership role responsible for managing and directing all IT Help Desk operations..., and the agency’s ITIL v4/ServiceNow-based framework. The Help Desk Manager oversees ticket queue management, staff workload...
improvements across IT functions such as help desk, operations, requirements gathering, and service delivery. Additional...Company Overview: Work Where it Matters Suvi, an Akima company, is not just another federal mission services...