The Tier 1 Agent serves as the first point of contact for all IT-related inquiries and incidents through the OneStop... Help Desk. The agent provides initial troubleshooting, incident resolution for routine issues, and ensures accurate logging...
). They are critical in bridging the gap between initial help desk triage and Tier 3 engineering support. Key Responsibilities · Incident...The Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA...