Role Reporting to the IT Manager, the Help Desk Technician Level 2 is responsible for providing advanced technical... installation and upgrades, and ensuring efficient communication between users and the IT department. The Help Desk Technician Level...
Role Reporting to the IT Manager, the Help Desk Technician Level 3 is responsible for resolving complex technical..., and acting as a lead for Level 1 and Level 2 technicians. Your expertise will play a vital role in ensuring seamless IT...
(when required) to the appropriately experienced technician. Record, track, and document the help desk request problem.... Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems...