Supervisory Oversight of Tier 1 Personnel - Service Desk Representative Prioritize tasks to handle Supervisor escalations... helpdesk team. Monitor and evaluate agent performance, providing coaching and taking corrective action, if necessary. Assess...
in College Park, MD. The qualified candidates will support a helpdesk by addressing inquiries and requests for assistance... a helpdesk ticket to record the inquiry details, provide a resolution for the inquiry, assign the solution code, and track the...