in configuration and management of ITSM Tools including ManageEngine SDP, OPM and App Manager. ITIL V4 certified and good... understanding of major ITSM services areas of Configuration, Incident, Request, Change, Problem, Known Error, and Knowledge...
and JSM. Integrate Jira with other tools such as CI/CD pipelines, monitoring systems, and ITSM platforms. Ensure the..., or Shell scripting. Experience integrating Jira with cloud platforms (AWS, Azure, OCI) and other ITSM tools. Familiarity...
implementation, administration, configuration of the ServiceNow tool. Administration of a ServiceNow instance including the..., tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill...
implementation, administration, configuration of the ServiceNow tool. Administration of a ServiceNow instance including the..., tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill...
of the ITSM core processes (Incident, Change, Problem, Request Fulfillment, Service Level), the ServiceNow Developer builds... new features and customizes the ServiceNow application to lead to a higher process maturity and efficiency in the tool...
of the ITSM core processes (Incident, Change, Problem, Request Fulfillment, Service Level), the ServiceNow Developer builds... new features and customizes the ServiceNow application to lead to a higher process maturity and efficiency in the tool...
of Agile methodologies. ITIL V4, Certified ServiceNow Administrator Certification and Certified Implementation Specialist ITSM... Business Case / functional requirements for IT Service Management Process Areas and Modules to customers. Work with tool...