CERTIFICATIONS: High-level ITSM qualification (e.g., ITIL, ISO20000, COBIT) EXPERIENCE: Minimum 4+ Years experience in implementation of ITSM (Ivanti) RESPONSIBILITIES (INCLUDES ALL TASKS): Understand business objectives and organi...
RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES): Responsibilities: Responsible to lead A team for Contact Center with project delivery and solar-wind (total observability software of IT assets) projects. Handle Level 2 and L3 trouble...