Job Category: Marketing & Sales Job Description: As a Knowledge Base Agent, you will be responsible for developing... and maintaining a comprehensive knowledge base for users. This includes creating user guides and quick tip guides to facilitate easy...
the knowledge base to ensure it remains accurate and up to date. Process incidents and escalate them in writing... permissions. Provide support to Service Desk Agent colleagues. What you will need for successful work You enjoy helping...
that cannot be resolved through existing knowledge base articles or other known troubleshooting steps Work cross-functionally... Advanced Support teams and continuously remain current in that knowledge Partner with CX management to oversee and improve...