Candid and Caring Aim High The L2 Software Support Engineer handles complex technical support cases, mentors junior team... members, and contributes to process improvements within the Support organization. This role requires deep product knowledge...
. Provide IT Infrastructure and Operating Support Services Assist in Aligning Business Requirements with Network Architecture... Assist with maintaining accurate and up to date hardware and software inventory Assist with the communication of problems...
. Provide users and network operations personnel with LAN and WAN technical support. This can also involve support of LAN... internetworking, and connections with the WAN environment. Is expected to assist in the identification of hardware and software...