Lead, Incident Management Process will play a pivotal role within the Enterprise Service Management (ESM) office... that can be leveraged to modernize incident management. Lead periodic reviews and health checks of the process to ensure...
. Change/Release Management – Knowledge of ITIL tools (e.g., ServiceNow) for operational and service efficiency. Perform... in software development, build/release management, & change/incident management 2+ years of experience in a public cloud platform...
, RPGLE, and SQLRPGLE Preferred Skills & Qualifications Experience with ServiceNow for help desk support Familiarity... with Clarity project management tool Knowledge of Agile methodologies and tools like JIRA Day-to-Day Responsibilities Provide...