TITLE: MANAGER - MSCC WORKFORCE MANAGEMENT STATUS: EXEMPT REPORT TO: DIRECTOR - MSCC TRANSFORMATION DEPARTMENT... Workforce Management Manager is an integral member of the Contact Center team and responsible for overseeing and optimizing...
TITLE: VICE PRESIDENT, MEMBER SERVICE CONTACT CENTER STATUS: EXEMPT DEPARTMENT: MEMBER SERVICE CONTACT CENTER (MSCC... DESCRIPTION: The Vice President of Member Service Contact Center is a key member of the senior management team and is responsible...