this job This job is a member of the Contact Center - Reporting and Analytics Team within the Customer Operations and Excellence organization.../analytics engineering and data visualization. Executes the strategic data vision for Contact Center analytics, ensuring...
UX, IVR design, and contact center reporting/analytics. Strong business and technical acumen with the ability...We are seeking a seasoned Product Manager to lead the strategic migration of our legacy contact center platforms (e.g...
Senior Manager, HR Service Center is a critical leader within our HR Operations function, accountable for overseeing... to transform how employees experience HR. The ideal candidate brings expertise in shared services delivery, contact center...
in cloud communications. · Experience with voice UX, IVR design, and contact center reporting/analytics. · Strong business... contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role...
. Assist SC Analyst Sr. and Manager, SC Systems & Analytics with data extraction or data mining and reporting. Identify key..., Materials Management Operations and Asset Management. This position reports directly to the Manager, SC Systems & Analytics...
developing & improving operational performance & KPI's of the department, staffing, training, reporting metrics, charge posting... strategy Responsible for monthly performance metrics, business intelligence analytics to include consistent & reliable...
recommendations and feedback on theme, layouts and imagery. Data Management and Reporting: Work with the alumni data manager... and communities. – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social...