functionality Support L1/L2 24/7 support Good to have skills: Domain/Loyalty knowledge Kafka , MQ , Cassandra DB knowledge... Key responsibilities: Production support 24/7 Technically very strong in Java, Oracle, Spring boot, microservices...
service levels for day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, Finance.../herself to learn new things while dealing with daily production support To communicate effectively and work efficiently...
L1 / L2 Production Support (Unix shell scripting, Sql) Experience in Unix commands, SQL queries Recent experience... in working with Java J2EE applications will be additional advantage Experience in application support role for min 1 years...
. What will you do as a Production Support Engineer? Provide support for follow-the-sun L1 and L2 Production Support Model for Front Office applications... Support: Provide support to end-users and stakeholders, address queries and issues related to production services. Vendor...
by collaborating with development leads To provide 2nd & 3rd level of Core Banking application support and work with L1/L2/L3 Support... experience. Responsibilities Production Support (50%): Work closely with stakeholders to understand the wealth management...
& Investigations Workflow Configure Firco Case Manager workflow, queues and escalation paths (L1 → L2 → L3). Define disposition codes... cycles. Work with engineering teams on defect triage, business impact, and root cause analysis. Support production rollout...
plan.Support L1 and L2 teams to manage production applications owned by team by investigating functional and technical... and defining target operating module.Support Project planning with PMO ; identify resources required, establish project schedule...