(i.e., “Green Card Holder”), Political Asylee, or Refugee. Introduction The Quality Technical Trainer is responsible... technical, quality, and on-the-job training to ensure workforce competency and compliance. Create, maintain, and manage...
, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off...