to more experienced Tier 1 Support Analysts or other specialized teams when necessary. Customer Self-Assistance/Training: Provide..., providing basic technical support for software applications. Issue Identification: Identify and diagnose common issues...
to more experienced Tier 1 Support Analysts or other specialized teams when necessary. Customer Self-Assistance/Training: Provide..., providing basic technical support for software applications. Issue Identification: Identify and diagnose common issues...