Job Description: You can expect to learn many aspects of Workforce Management that our clients engage... techniques. Understands WFM lifecycle - woth cofus on schedules and real-time management. About Us: EXL (NASDAQ: EXLS...
Management with knowledge of WFM tool like Genesys Cloud and/or CMS Avaya Supervisor Excellent skills in real-time time... possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision...
will have a strong personality and experience managing call center technology and in workforce management, the ability to think outside the box... adheres to industry regulations and company policies. Responsible for all aspects of campaign management and strategy...
with workforce management principles and practices. Knowledge of relevant industry standards and regulations. Ability to work... within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. This role involves identifying...
. Identify trends impacting performance and escalate risks or deviations to WFM leadership. Tools & System Management Operate... or equivalent work experience. 1-3 years experience in Workforce Management, BPO operations, or call center environments...
. Workforce Management Support Ensure proper staffing levels to meet operational requirements. Adjust schedules, breaks... adjustments. Communicate queue status and updates to team leaders. System and Tool Management Use workforce management tools...
. Workforce Management Support Ensure proper staffing levels to meet operational requirements. Adjust schedules, breaks... adjustments. Communicate queue status and updates to team leaders. System and Tool Management Use workforce management tools...
The WFM Senior Specialist plays a critical role in ensuring operational stability and service level compliance... interventions, and clear performance visibility across programs. Key Responsibilities Workforce Management & Forecasting...
The WFM Senior Specialist plays a critical role in ensuring operational stability and service level compliance... interventions, and clear performance visibility across programs. Key Responsibilities Workforce Management & Forecasting...
. Standardized Reporting: Produce and distribute accurate daily, weekly, monthly, and quarterly workforce reports for management.... Experience: 3+ years of proven experience in Workforce Analysis, Workforce Management, HR Analytics, or a similar data-intensive...
complex workforce and operational data into actionable, insightful business recommendations for executive and operational.... What Are We Looking For in This Role? 3+ years of experience in a Workforce Management, Business Intelligence, or Analytics role...
: Design optimized schedules leveraging WFM platforms (NICE, Verint, Aspect, IEX, Genesys). Lead intraday management, ensuring.... Qualifications 7+ years Workforce Management experience in BPO or global contact center environments. Proven expertise...
Job Category: Workforce Management Job Description: Responsible for intra-day management processes for operations... and shape data, create customized reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS...
Job Category: Workforce Management Job Description: Responsible for intra-day management processes for operations... and shape data, create customized reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS...
Zoom Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the Zoom Contact... Transformation, and Omnichannel technologies. Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer...
Management (WFM) experience supporting Call Centers or Back Office (investigation/transactional) operations 3+ years of senior... that may have division- or company-wide scope Experience with Workforce Management (WFM) software including NICE, Aspect...
(implied or otherwise) on its ability to do so Required Qualifications: 4+ years of Workforce Management (WFM) experience...- or company-wide scope Experience with Workforce Management (WFM) software including NICE, Aspect, Verint Intermediate...
to do so Required Qualifications: 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office (investigation.../transactional) operations 3+ years of senior or executive level communication and/or presentation experience delivering detailed...