. Further information is available at SUMMARY Reporting directly to the Team Leader, the Service Desk Analyst provides first... in assembling knowledge base articles and/or documentation for Service Desk use Monitor call volumes and queue wait times to ensure...
Hybrid: Markham, Ontario Job Description: What is the role? The Sr. Help Desk Analyst provides customer support..., service and technical support through analysis and problem resolving to enable installation, maintenance, education...
Analyst you will… Act as the escalation point for medium to complex service desk issues, ensuring timely resolution... and be responsible for ensuring the seamless operation between service desk management and infrastructure support. This is a hybrid...