Job Description: Overview *1st Shift Mon-Fri 8am-5pm As a Service Desk QA Analyst, your primary focus... Perform other tasks and quality assurance related items as assigned QUALIFICATIONS 3 years of Customer Service or Service...
more at About the Opportunity DMI is looking for a Service Desk Quality Analyst to support a federal customer in the DC Metro area.... Duties and Responsibilities: Manage a Quality Assurance Program to ensure the Service Desk is delivering quality support...
Role: Senior Software Trainer and Quality Assurance Analyst Client : DC Government Location : Washington, DC... and verbal) with emphasis on providing high quality customer service within a team environment 5. Required: 5 years producing...
for quality assurance. Serve as an escalation point for Service Desk supervisors. Qualifications of the Enterprise Service.... Responsibilities of the Enterprise Service Desk Analyst: Take full ownership of IT Service Management (ITSM) processes on the Service...
. Job Posting Title: Service Desk Analyst 1 Position Type: Professional / Unclassified Department: LSUAM FA - ITS - SO - SD - SM...: Professional Hourly Job Description: This position will report to the Service Desk Manager within Service & Operations as part...
Software Guidance & Assistance, Inc., (SGA), is searching for a Deal Desk Analyst for a contract assignment... values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love...
not performing onsite reviews, the analyst conducts desk-based retrospective quality audits to evaluate the completeness, accuracy...Maximus is hiring a Clinical Quality Analyst to support the Illinois Screening Assessment for Long Term Settings...
not performing onsite reviews, the analyst conducts desk-based retrospective quality audits to evaluate the completeness, accuracy...Maximus is hiring a Clinical Quality Analyst to support the Illinois Screening Assessment for Long Term Settings...
Job Description: GAMA-1 Technologies, LLC seeks an experienced Lifecycle Quality Analyst III - Scientific... of experience in quality assurance, scientific analysis, or lifecycle management; or minimum of 6+ years of directly related...
Summary GAMA-1 Technologies, LLC seeks an experienced Lifecycle Quality Analyst III – Scientific Applications... risks. Prepare presentations and lead lifecycle reviews. Ensure compliance with established quality assurance standards...
Desk Level Audit (LDLA), the Federal Employee Program (FEP) audit and tier II support to customer service representatives... with external departments to help resolve high-impact business issues by recommending action plans related to quality assurance...
DA&A in developing and implementing quality assurance oversight processes procedures that assure appropriate program oversight of Defense... Contract Management Agency (DCMA) quality assurance activities. Configuration Management (CM) – support DA&A in the management...
like Service Now, Remedy, CA Service Desk. Bachelor's degree in a related field or an equivalent combination of education..., come make a difference at Fiserv. Job Title Production Support Analyst About your role: You will be a technology...
DA&A in developing and implementing quality assurance oversight processes procedures that assure appropriate program oversight of Defense... Contract Management Agency (DCMA) quality assurance activities. Configuration Management (CM) – support DA&A in the management...
like Service Now, Remedy, CA Service Desk. Bachelor's degree in a related field or an equivalent combination of education..., come make a difference at Fiserv. Job Title Production Support Analyst About your role: You will be a technology...
and ticketing tools like Service Now, Remedy, CA Service Desk. Bachelor's degree in a related field or an equivalent combination..., come make a difference at Fiserv. Job Title Production Support Analyst (second shift) About your role...
Job Category: Generalist Job Description: Job Summary: The Operations Analyst - Public Sector, Federal Civilian... analyzing help desk reports and ServiceNow requests to identify trends and determine the necessary support to meet operational...
and that follow-up action is taken regarding recommendations made as a result of quality assurance or productivity improvement plans... and address complex issues that are escalated through the support desk. Ensures the highest level of customer service...
Job Category: Generalist Job Description: Job Summary: The Operations Analyst - Public Sector, Federal Civilian... analyzing help desk reports and ServiceNow requests to identify trends and determine the necessary support to meet operational...
Assurance and Centers for Medicare and Medicaid standards. The Compliance Analyst will audit 100% of credentialing... for Quality Assurance (NCQA), The Joint Commission (TJC) accreditation and other regulatory standards, internal policies...