Overview: DecisionPoint is seeking an experienced Service Desk Team Lead to join our team supporting the Department.... Managing and coordinating a team, including performance management and resource allocation. Skills in monitoring service desk...
monthly, quarterly, and annual SLA performance reports. Coordinate with team leads across service towers to ensure high... of experience in leadership roles for Service Desk, Data Center, or Network teams. ServiceNow ITSM/ITOM experience. ITIL v4...
. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service... that another team member covers the front desk when stepping away to complete above duties. Risk Management Partner with community...