procedures regarding desktop support. Review Service Desk level 1 escalations for compliance prior to escalation. Install... or approaches to Service Desk issues. Analyzing and developing solutions to problems Providing quality and detail oriented...
Senior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk... Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior...
). Support Level II Service Desk Technicians in user training tasks. Assist in creation, update and removal of user accounts.... Troubleshoot basic network/connectivity issues. Manage loaner devices (check-in/checkout). Work with Level II Service Desk...
and implement cost-effective technology for District x. Maintain service level agreements related to both Call Center and Desk Side... operations environment, supporting multiple agencies ii. Provide desktop support for technical issues in a Call Center...
of a more complex level with minimal supervision. This level II position will perform minor to complex maintenance and service...This is a level II position. This position encompass all duties of a BMT I position and complete tasks...
consultation with clients. Respond to Service Desk calls in-person, over the phone or by other electronic means. Report system... anomalies, equipment problems, customer relations issues or any other daily event concerns that arise. Assist other service...
+ Certification Additional Qualifications: Experience as a Help Desk technician in DoD or industry environments Knowledge...Nalley Consulting is seeking full-time Help Desk Support Specialists in metro Washington, D.C. Position: Help Desk...