Administrator and User Support Specialist (Program Coordinator I) position assists the DOL in supporting the Salesforce-based... and other software utilized by Agency business units. Specifically, this position is responsible for providing the first-tier end user...
tracking, software license compliance, and reconciliation. User Support & Training: Act as the go-to expert for the ITAM... owner and administrator of the ServiceNow CMDB, focusing on Hardware (HAM) and Software (SAM) Asset Management. Process...
matter expertise and support to (internal) customers, IT management, and staff in assessing risk and the implementation.... Utilize tools such as Vanguard Resource Administrator (VRA) for forensic analysis and Report Analyzer for reporting...