Role Purpose Design, lead, and operate the organization’s Business Intelligence and Early Warning function, transforming operational, quality, and behavioral data into actionable insights that anticipate risks, prevent churn, and support ...
Key Responsibilities Network Monitoring & Performance Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and proprietary tools like Cosmos. Analyze performance trends, bandwidth, latency, packet loss, and KPIs. Maintain mon...
Responsibilities Supervise and manage a team of agents, ensuring compliance with performance metrics and service level agreements (SLAs). Monitor daily operations, including call volumes, queue management, and workflow distribution. Con...
Key Responsibilities~ Schedule Management~ Create and optimize caregiver schedules. Strategic Matching~ Pair caregivers with clients based on skills and compatibility. Crisis Response~ Handle schedule changes and emergencies with speed ...
We are looking for a Talent Acquisition Associate to join our team! You will support sourcing, screening, and hiring candidates across various departments. This is an excellent opportunity for someone passionate about recruitment and eager ...