Director, Call Center - East, the Call Center Supervisor will have the primary responsibility of overseeing the day-to-day... operations of the call center and the call center representatives. The Supervisor will track, and trend call center KPI...
. Recommend changes to work schedule and staff assignments to ensure Communications Center call answer rate goals... experience in a customer call center* operation in a government agency ** or 60 college credit semester hours and 2 years...
with administration platforms and call center specific phone systems. Strong attention to detail and demonstrated ability to meet... to resolve. Significantly contributes to business retention efforts. The ideal remote candidate for this role...